FAQS

How can I place the order?

You can place an order on our website (or) you can call us on +44 333 123 8693 to place an order over the phone.

Our working hours are as follows:
Mon – Fri 9 AM to 05:00 PM UK Time
Saturday & Sunday and other bank holidays: Off

How long will it take for my order to be delivered?
Almost all our orders placed before 2PM (Monday-Friday) are dispatched within 1 working day, 

Can I have my shoes delivered to an address other than my home address?
No it should be same 

How will my parcel be delivered?
The parcel will be delivered by Royal mail & OR with their associate partners.

What are the available payment methods?
We can accept payments through the following:
* Card Payment on our website
* PayPal
* Bank Transfer / Bank Deposit

Cards Accepted: Visa, Master Card, Visa Debit, Maestro, Visa Electron, Solo 
(American Express is acceptable via PayPal only)

Will I be charged Value Added Tax on my order? 
NO, you will not be charged the standard VAT (20%) on online 

What if I have missed the delivery attempted by the courier?
The courier will attempt to deliver the parcel. In case of failed deliveries, the courier will deliver the parcel with the neighbor or safe place.

If the parcel is undelivered, then the parcel will be returned back to us by the courier. Once the parcel has been returned we will refund the money for the order excluding any delivery charges (or) the customer can pay re-delivery charges to schedule a re-delivery of the parcel.

Please inform us within 5-10 working days if you have not received your order after 5-10 working days we will not take responsibility for undelivered orders.

I need the items for a special occasion – can you Expedite / fast track my order?
Yes, we can but depending on the availability of stock & circumstances. Please call us on +44 (0) 2033 725441 for fast delivery before placing the order so we can forward special instructions to the relevant warehouse.

What are the delivery charges?
For information about the delivery charges please visit our delivery page.

Can I track my order?
Yes you can. We will send it to your email or please call us on +44 (0) 2033 725441 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

Can I make changes to my order?
You can make any changes to your order before completing the checkout process. However if you have already completed the order then please call us on +44 (0) 2033 725441 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

Can I cancel my order?
Yes you can cancel your order. Please call us on +44 (0) 2033 725441 and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

What other products does Unze’ sell online?
Predominantly we specialize in shoes, however we have a wide range of the latest collections of women clothing, jewelry, sunglasses, accessories and bags etc.

What are the alternative contact channels for Unze’?
You may call us on +44 (0) 2033 725441, visit our webpage for a live chat online or alternatively send an email to Customersupport@unze.co.uk and we will try to respond to you in the quickest way possible. 

What is your Refund Policy?
For information about the refund policy please visit our returns page bottom of the page called Returns 

Do you Store my payment information?
Unze will NOT store any of your payment information.  In an advanced effort to ensure your online safety your payment information is directly processed and never stored.